Frequently Asked Questions
Everything you need to know about enhancing your living space with Roman.
What is the typical delivery time for furniture orders?
Standard shipping for furniture and large home decor items typically takes 7-14 business days. You will receive a tracking link and a scheduled delivery window once your order leaves our warehouse.
Do you offer white-glove delivery and assembly?
Yes, we offer premium white-glove service for an additional fee. This includes room-of-choice delivery, full assembly of your furniture, and the removal of all packaging materials.
What is your return policy for home goods?
We offer a 30-day return window for most items in their original condition. Please note that custom-made upholstery and final sale items are not eligible for return.
Are your wood products sustainably sourced?
At Roman, we prioritize the planet. 90% of our wooden furniture is crafted from FSC-certified timber or reclaimed wood to ensure environmental responsibility.
Can I request fabric swatches before purchasing a sofa?
Absolutely. You can order up to five complimentary fabric swatches through our 'Request a Swatch' page to ensure the color and texture perfectly match your home.
Do your products come with a warranty?
All Roman furniture pieces include a limited 1-year warranty covering manufacturing defects. We also offer extended protection plans for accidental stains and damage.